Question 1

What is customer satisfaction software?

Accepted Answer

Software that collects, measures, and analyzes customer feedback using CSAT surveys to improve customer experience. iHelpBD CSAT is built for businesses in Bangladesh.

Question 2

How is CSAT calculated?

Accepted Answer

Divide the number of positive responses by total responses and multiply by 100.

Question 3

What is a good CSAT score?

Accepted Answer

Above 75% is good for most businesses. Above 85% indicates excellent customer satisfaction.

Question 4

Why is CSAT important for businesses in Bangladesh?

Accepted Answer

Improves service quality, increases retention, reduces churn, and enables data-driven decisions using real feedback.

Question 5

What is the best customer satisfaction software in Bangladesh?

Accepted Answer

iHelpBD CSAT — with automated surveys, real-time feedback, satisfaction score tracking, AI sentiment analysis, and CSAT analytics.

Question 6

Does it support automated surveys?

Accepted Answer

Yes. Surveys are sent automatically after every interaction with zero manual effort.

Question 7

Can I access CSAT reports from mobile?

Accepted Answer

Yes. Full access to feedback data, scores, survey performance, and reports from any smartphone or tablet.

Question 8

Which industries use iHelpBD CSAT software?

Accepted Answer

Ecommerce, banking, healthcare, education, and BPO businesses across Bangladesh.

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