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Customer Relationship Management - CRM

Improve your company's operations with iHelpBD’s solutions which is regarded as the best Customer Relationship Management (CRM) software option available in Bangladesh. With its customisable features, user-friendly layout, and unmatched customer assistance, iHelpBD stands out from the competition and is the go-to option for companies looking to maximize their Build excellent customer relationships, Maximum productivity with minimum use, heper-manage operations with rich analytics, Customize, upscale, and deploy with ease CRM tactics.

crm software in bangladesh

Utilize the best CRM software available in Bangladesh to maximize customer interactions. Simplify data handling, improve correspondence, and raise client contentment with the features like Lead, Project, and Contact Management, 360-Degree Customer View, Automatic Call Distribution, Real-time Call Monitoring, Multi-Channel Communication, Workflow Automation, and Integration, Analytics & Reporting, designed to increase your company's performance in the Bangladeshi market.

Features of iHelpBD CRM Software

Use the top Customer Relationship Management software in Bangladesh to get the ultimate in customer relationship management. This strong tool, which is seamlessly linked into your business processes, provides a wealth of features and advantages that are specifically designed to improve operations and spur growth.

  • Lead management

  • Contact management

  • 360-Degree Customer View

  • Automatic Call Distribution

  • Real-time Call Monitoring

  • Workflow Automation

  • Integration with Other Platforms

  • Analytics & Reporting

  • Project Management

  • Multi-Channel Communication

  • Sales Forecasting

  • Collaboration

lead-management

Lead management

Use scalable pipelines to efficiently collect, monitor, and develop leads. For the highest conversion rates, organize your sales process and rank your prospects.

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Contact management

nvolves keeping an organized database of client data to provide tailored communications and focused advertising efforts. For smooth interaction, quickly access client profiles, preferences, and communication logs.

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contact management
360 degree customer view

360-Degree Customer View

It is also known as a single client view which initially provides deeper understanding, personalized interactions, improved customer experience, and comprehensive data-driven decisions.

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Automatic Call Distribution

It is known as ACD and serves different purposes within the customer service realm which automatically routes incoming calls to available agents based on predetermined rules like agent availability, agent skills, and call volume. Real-time Call Monitoring: It allows supervisors or managers to listen in on and track agents' phone calls that improve quality assurance, real time coaching, faster issue resolution, and data driven decision.

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optimizer acd

Real-time Call Monitoring

Automate time-consuming processes like appointment scheduling, task assignments, and email follow-ups to increase productivity and save time. Free up important resources so that they can be directed towards strategic projects and client relations.

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real time call monitoring
workflow automation

Workflow Automation

Automate time-consuming processes like appointment scheduling, task assignments, and email follow-ups to increase productivity and save time. Free up important resources so that they can be directed towards strategic projects and client relations.

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Integration with Other Platforms

Use integrated ticketing systems and help portals to provide outstanding client service. To improve customer satisfaction and loyalty, expedite issue resolution, monitor consumer requests, and promptly respond to them.

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integration
analytics reporting

Analytics & Reporting

With the help of sophisticated reporting and analytics tools, you may learn a lot about the success of your company. Keep an eye on important indicators, follow sales patterns, and spot areas that could use improvement and expansion

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Project Management

Business uses CRM as foundational project management to improve efficiency, better customer focus, and increased sales. Having these they can collaborate and complete tasks, ensure projects with specific clients needs, and make the deal smooth.

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project management crm
multichannel

Multi-Channel Communication

A tool that businesses use to interact with customers on various platforms like Email, Phone, Social media, Live chat, and Text messages

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Sales Forecasting

Equip your sales force with precise sales forecasting tools so they can see possible possibilities, predict industry trends, and make data-driven decisions that will increase revenue.

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crm overview
collaborations

Collaboration

Shared calendars, document management, and real-time communication tools promote cooperation and coordination throughout departments. Dismantle organizational silos and optimize processes to boost effectiveness and output.

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Our Clients

How iHelpBD’s CRM can help you

With the best CRM software available in Bangladesh, you can transform the way you handle customer relationships, optimize your business processes, and seize new chances for success in Bangladesh's ever-changing business environment.

How ihelpb's crm help
why choose ihelpbd's crm

Why chose iHelpBD’s CRM Software

By investing on a comprehensive CRM system, support teams can effectively manage cases, conduct training sessions, deliver high-quality services, and continuously develop a knowledge base to enhance customer satisfaction and drive long-term loyalty.

Industries descriptions

With the best CRM software available in Bangladesh, you can transform the way you handle customer relationships, optimize your business processes, and seize new chances for success in Bangladesh's ever-changing business environment.

crm industries

FAQ

What types of businesses can benefit from CRM software?

It can benefit businesses across various industries, including retail, e-commerce, healthcare, real estate, financial services, and more. Businesses that interact with customers can benefit from implementing to manage those interactions effectively

Is it only used for managing customer relationships?

Primary use of CRM software is managing customer relationships, but it can also be used for other purposes like managing tracking interactions with partners, managing vendor relationships, and even internal employee management in some cases.

How does CRM software integrate with other business systems?

Though many tools do not offer integrations with other business systems such as email marketing platforms, customer support tools, accounting software, and e-commerce platforms. But iHelpBD integrates all these features that smooth the process and ensure data consistency across different systems.

Can CRM software help with customer segmentation and targeting?

Yes, Customer Relationship Management often includes customer segmentation considering various criteria such as demographics, purchasing behavior, and interaction history. And iHelpBd always focuses this segmentation to target specific customer groups with personalized marketing messages and offers.

How does CRM software handle data privacy and compliance?

It vendors typically go on to data privacy regulations such as CCPA (California Consumer Privacy Act) and GDPR (General Data Protection Regulation) . To ensure compliance with these regulations they implement features such as data encryption, access controls, and consent management.

Is CRM software suitable for businesses with remote or distributed teams?

It is well-suited for businesses with remote or distributed teams. Cloud-based CRM solutions allow team members to access customer data and collaborate from anywhere with an internet connection, facilitating remote work and team collaboration.

How does CRM software handle customer support and service requests?

Customer Relationship Management Tools often include features like ticketing systems, knowledge bases, and customer portals to manage customer support and service requests. To improve overall customer satisfaction these features help businesses provide timely and in effective ways.

Is training required to use CRM software effectively?

iHelpBD’s solutions are user-friendly, some level of training may be beneficial for users to fully utilize all features and functionalities. Training can be provided by our representative through documentation, or live training sessions.
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